We aim to deliver your items as quickly as possible and work closely with our chosen couriers to ensure you receive the best service. During busy periods, please allow extra time for your delivery to arrive. Standard delivery items and extra-large parcels are sent via a chosen courier and will require a signature upon delivery. They will attempt delivery twice and leave a calling card if nobody is home to accept and sign for the delivery. Alternatively, they may deliver to a neighbour or your local depot. Please liaise with the courier directly to re-organise deliveries.
For large and fragile items such as our crystal chandeliers, these will be delivered via pallet. Meaning that your items will arrive on a flat wooden structure that has been shrink-wrapped, and left at the kerb of your business or residence. This service does not include the removal of packaging (including the pallet itself), assembly or setup of your items. The driver is not obliged to assist in moving the items inside your home. It is up to the customer to organise the movement, assembly and positioning of the items as desired.
If for any reason you aren’t totally satisfied with your purchase, please return your item to us in its original condition and packaging within 14 days of receipt. Upon receipt of your order, please take care to fully inspect your items to ensure you are happy with them before disposing of packaging. Unfortunately, we are unable to accept returns if there is no packaging or if the item is assembled or partially assembled. Please note that we do not cover the delivery cost of returns. Items can only be returned if they’re in perfect condition and in the original packaging, so please ensure that they are packed exactly as you received them. We reserve the right to refuse a return on any item which is not in the right condition and has clearly not been packed well. We are unable to issue a refund for items that are lost or damaged while being returned to us. We therefore recommend that you get proof of postage or a tracking number to follow your parcel.
If the goods have been damaged in transit or you believe parts of your order are missing, please contact our customer services team within 72 hours of receipt of the item. After this time period we cannot hold the courier accountable for any damage.
PLEASE SEND RETURNS TO:
Venice Beach House
96 Princes Way
Terms & Conditions
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provided “as is” and without warranties of any kind, whether express
or implied. To the fullest extent permissible pursuant to applicable law,
disclaims all warranties, express or implied, including, but not limited to,
implied warranties of merchantability and fitness for a particular purpose and
non-infringement. does not represent or warrant that the functions contained in
the site will be uninterrupted or error-free, that the defects will be
corrected, or that this site or the server that makes the site available are
free of viruses or other harmful components. does not make any warrantees or
representations regarding the use of the materials in this site in terms of
their correctness, accuracy, adequacy, usefulness, timeliness, reliability or
otherwise. Some states do not permit limitations or exclusions on warranties,
so the above limitations may not apply to you.
Limitation of Liability
Venice Beach House shall not be liable for any special or
consequential damages that result from the use of, or the inability to use, the
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In the event that a product is mistakenly listed at an incorrect
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charged for the purchase and your order is cancelled, Venice Beach House shall
issue a credit to your credit card account in the amount of the incorrect
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