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Terms & Returns

Shipping Policy

​We aim to deliver your items as quickly as possible and work closely with our chosen couriers to ensure you receive the best service. During busy periods, please allow extra time for your delivery to arrive. Standard delivery items and extra-large parcels are sent via a chosen courier and will require a signature upon delivery. They will attempt delivery twice and leave a calling card if nobody is home to accept and sign for the delivery. Alternatively, they may deliver to a neighbour or your local depot. Please liaise with the courier directly to re-organise deliveries.

For large and fragile items such as our crystal chandeliers, these will be delivered via pallet. Meaning that your items will arrive on a flat wooden structure that has been shrink-wrapped, and left at the kerb of your business or residence. This service does not include the removal of packaging (including the pallet itself), assembly or setup of your items. The driver is not obliged to assist in moving the items inside your home. It is up to the customer to organise the movement, assembly and positioning of the items as desired.

Returns Policy

​If for any reason you aren’t totally satisfied with your purchase, please return your item to us in its original condition and packaging within 14 days of receipt. Upon receipt of your order, please take care to fully inspect your items to ensure you are happy with them before disposing of packaging. Unfortunately, we are unable to accept returns if there is no packaging or if the item is assembled or partially assembled. Please note that we do not cover the delivery cost of returns. Items can only be returned if they’re in perfect condition and in the original packaging, so please ensure that they are packed exactly as you received them. We reserve the right to refuse a return on any item which is not in the right condition and has clearly not been packed well. We are unable to issue a refund for items that are lost or damaged while being returned to us. We therefore recommend that you get proof of postage or a tracking number to follow your parcel.

If the goods have been damaged in transit or you believe parts of your order are missing, please contact our customer services team within 72 hours of receipt of the item. After this time period we cannot hold the courier accountable for any damage. 

PLEASE SEND RETURNS TO:

Venice Beach House
45 Lambrook Terrace
SW6 6TF
London
​United Kingdom

Terms & Conditions

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the laws of the United Kingdom, and is the property of Venice Beach House. The collective work includes works that are licensed to Venice Beach House. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with or purchasing products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with or to purchase products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Venice Beach House. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

All trademarks, service marks and trade names of used in the site are trademarks or registered trademarks of Venice Beach House.

Warranty Disclaimer

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the laws of the United Kingdom, and is the property of Venice Beach House. The collective work includes works that are licensed to Venice Beach House. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with or purchasing products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with or to purchase products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Venice Beach House. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks

All trademarks, service marks and trade names of used in the site are trademarks or registered trademarks of Venice Beach House.



Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability

Venice Beach House shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Discount codes

All of our discount codes are subject to availability, and cannot be used in conjunction with any other offers or promotions that we may be running. This includes the sign up offer of 10% off your first online order. The sign up offer can only be redeemed on full-price items. 

Typographical Errors

In the event that a product is mistakenly listed at an incorrect price, Venice Beach House reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Venice Beach House reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Venice Beach House shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless , its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, may link to sites operated by third parties. However, even if the third party is affiliated with Venice Beach House, has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Venice Beach House. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work). 

Limitation of Liability

Venice Beach House shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Discount codes

All of our discount codes are subject to availability, and cannot be used in conjunction with any other offers or promotions that we may be running. This includes the sign up offer of 10% off your first online order. The sign up offer can only be redeemed on full-price items. 

Typographical Errors

In the event that a product is mistakenly listed at an incorrect price, Venice Beach House reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Venice Beach House reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Venice Beach House shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless , its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, may link to sites operated by third parties. However, even if the third party is affiliated with Venice Beach House, has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Venice Beach House. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work). 

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